Identified - Flowhub has determined that Metrc's API is returning intermittent errors when connecting in the state of Colorado. This may cause issues with reporting sales, importing packages, running the Metrc discrepancy report, and connecting new API keys. Because the errors are intermittent, we recommend retrying if you receive an error when attempting one of the actions listed above.
We have reached out to Metrc's team about this issue and we will post here once we have an update.
If you have any questions in the meantime, please feel free to email us at help@flowhub.com
Oct 1, 17:29 MDT
We have reached out to Metrc's team about this issue and we will post here once we have an update.
If you have any questions in the meantime, please feel free to email us at help@flowhub.com
Oct 1, 17:29 MDT
Monitoring - Flowhub has received multiple reports regarding Windows 10 users attempting to print. After further investigation, we have found the recent update Windows update: "KB5004945" appears to be the cause. For more information, or to request assistance for a permanent solution please go to https://support.microsoft.com
Please note: This is not caused by the Flowhub application, and is an issue specific to Windows print jobs.
BE ADVISED that removing Window's updates can potentially remove crucial Security Updates and so we highly recommend reporting this issue to Microsoft at https://support.microsoft.com for a long term solution to keep your system up to date.
The following steps will provide a solution to remove this update to allow print jobs to process normally.
Hit the Windows key at the bottom-left of the keyboard
Type in "Update" and press Enter to open the Windows Update page
Click "Pause Updates for 7 days"
Click "View Update History"
Click "Uninstall Updates" at the top
Right-click on the update with the number "KB5004945", and click "Uninstall"
Allow uninstallation to proceed, and restart the PC when prompted. Label printers should function normally again after restart.
Jul 7, 14:36 MDT
Please note: This is not caused by the Flowhub application, and is an issue specific to Windows print jobs.
BE ADVISED that removing Window's updates can potentially remove crucial Security Updates and so we highly recommend reporting this issue to Microsoft at https://support.microsoft.com for a long term solution to keep your system up to date.
The following steps will provide a solution to remove this update to allow print jobs to process normally.
Hit the Windows key at the bottom-left of the keyboard
Type in "Update" and press Enter to open the Windows Update page
Click "Pause Updates for 7 days"
Click "View Update History"
Click "Uninstall Updates" at the top
Right-click on the update with the number "KB5004945", and click "Uninstall"
Allow uninstallation to proceed, and restart the PC when prompted. Label printers should function normally again after restart.
Jul 7, 14:36 MDT
About This Site
Welcome to Flowhub's status page. This is where you can stay updated on how our systems are doing. If there are interruptions to service, we will report it here.
If you are experiencing any issues with Flowhub, please contact product support at help@flowhub.com or call (844) FLOWHUB / (844) 356-9482.
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