All Systems Operational

About This Site

Welcome to Flowhub's status page. This is where you can stay updated on how our systems are doing. If there are interruptions to service, we will report it here.

If you are experiencing any issues with Flowhub, please contact product support at help@flowhub.com.

Maui ? Operational
90 days ago
99.99 % uptime
Today
Authentication Operational
90 days ago
100.0 % uptime
Today
Manage Operational
90 days ago
100.0 % uptime
Today
Greet Operational
90 days ago
99.99 % uptime
Today
Stash Operational
90 days ago
99.99 % uptime
Today
View Operational
90 days ago
99.99 % uptime
Today
API Operational
90 days ago
99.99 % uptime
Today
Third-Party Integration Partners ? Operational
90 days ago
100.0 % uptime
Today
Customer Support Live Chat ? Operational
90 days ago
100.0 % uptime
Today
Customer Search & Lookup Operational
90 days ago
100.0 % uptime
Today
Payment Terminals Operational
90 days ago
99.99 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Apr 24, 2024

No incidents reported today.

Apr 23, 2024

No incidents reported.

Apr 22, 2024

No incidents reported.

Apr 21, 2024

No incidents reported.

Apr 20, 2024
Resolved - The Flowhub team is actively monitoring the system and full performance has been confirmed to be restored.
Apr 20, 17:46 MDT
Monitoring - After restarting services, we are seeing resumption of application performance.
Apr 20, 17:27 MDT
Update - We are continuing to investigate this issue.
Apr 20, 17:24 MDT
Investigating - We are currently investigating an issue with latency across various parts of the application.
Apr 20, 17:00 MDT
Resolved - Bulk sales pushes are completing quickly and concurrently, closing this incident.
Apr 20, 00:45 MDT
Update - All bulk sales pushes should be up to date and new pushes will be completed at the normal rate going forward. We will be watching new bulk pushes for the remained of the evening to confirm.
Apr 20, 00:29 MDT
Monitoring - Bulk sales pushes getting stuck in Pending status are getting automatic retries until successful so may take up to an hour to process. Utilizing the setup described here for Auditing your Metrc sales will do this automatically every night to keep your Metrc sales perfectly in sync: https://help.flowhub.com/en/articles/8923123-maui-metrc-sales-automatic-audit-and-push
Apr 19, 22:16 MDT
Identified - A small amount of Metrc bulk sales pushes are getting stuck in a pending state instead of pushing successfully to Metrc. Flowhub is running the audit jobs for clients stores setup with Regulator Audit enabled and Regulator API users selected. Please follow these steps to have this Metrc audit performed and these bulk sales pushes cleaned up: https://help.flowhub.com/en/articles/8923123-maui-metrc-sales-automatic-audit-and-push
Apr 19, 21:16 MDT
Apr 19, 2024
Apr 18, 2024

No incidents reported.

Apr 17, 2024

No incidents reported.

Apr 16, 2024

No incidents reported.

Apr 15, 2024

No incidents reported.

Apr 14, 2024

No incidents reported.

Apr 13, 2024
Resolved - All customers have been fully restored at this time.
Apr 13, 15:31 MDT
Identified - We're aware that some customers are still having issues with their terminals - EllaCash is aware and is resolving these one by one. We will close this incident when we believe all customer access is restored.
Apr 12, 11:16 MDT
Apr 12, 2024
Resolved - EllaCash has restored service, and terminals should be functioning as normal at this point. If you continue to experience issues, please try restarting the terminals.
Apr 12, 10:28 MDT
Investigating - We are aware of an issue is impacting point of banking terminals. We're working with Ellacash to repair the issue, and will update as soon as we have more information.
Apr 12, 09:51 MDT
Apr 11, 2024

No incidents reported.

Apr 10, 2024

No incidents reported.